5
Reasons our Customer Support is Superior |
| 1 |
People |
When
you contact us, you get Real, Live People answering the
phones and your questions. No huge call centers with self-diagnosis
menus you have to work through, only to find that your answer
isn’t there. Instead you talk to a human being who
is an expert on our lasers, cares about your problem, and
can actually help you with it. |
|
2 |
Expertise |
Technicians
in our service department possess a combined total exceeding
40 years of hands-on laser experience, and extensive ongoing
training on our products as they develop. |
| 3 |
Promptness |
When
you call or email our service department, you are contacted
by experts in a timely manner. Response times are always
within 1 business day of your contact. Because we don’t
think you should have to wait a week for someone to get
back with you. |
|
4 |
Global
Coverage |
Clark-MXR,
Inc. is a global corporation. That means that wherever you
are, we’ll be there for you. Our service department
covers the globe to give you the best support money can
buy. |
| 5 |
The
best warranty
in
the business...
|
...including
1 year parts and service on Optical, Electrical and Mechanical
parts (excluding consumables), and 5 years on our diode
laser and fiber oscillator parts. (See your Clark-MXR Representative
for complete details.) |
